Shipping

Shipping Policy – ​​Sélenya

Effective Date: January 1, 2025
Shop: Sélenya — https://selenya.store

At Sélenya , we work with suppliers based in the United States to offer a wide variety of products. This Shipping Policy describes the terms and conditions regarding order processing and delivery times.

1. Origin of the Shipment

All orders are processed and shipped from suppliers located in the United States.
Shipping times and procedures may vary depending on the destination country.

2. Shipping Destinations

We currently ship to the following countries:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, France, Germany, Hungary, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Pakistan, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, United Arab Emirates, United Kingdom, United States & Territories.

3. Processing Time

Orders are processed within 2 to 5 business days after payment confirmation.
During peak periods (e.g., Black Friday, holiday season), processing times may be longer.

4. Estimated Delivery Times

Country Estimated Delivery Time (Business Days)
Australia 8–16
Austria 10–16
Belgium 8–14
Brazil 16–29
Bulgaria 9–14
Canada 8–14
France 8–14
Germany 8–14
Hungary 10–16
Italy 8–14
Japan 7–12
Mexico 7–12
Morocco 8–14
Netherlands 8–14
New Zealand 8–14
Nigeria 15–20
Pakistan 11–16
Poland 8–14
Portugal 8–14
Saudi Arabia 7–14
Singapore 4–9
Spain 8–14
Sweden 11–16
United Arab Emirates 9–15
United Kingdom 8–14
USA & Territories 2–10

* Delivery times are approximate and may vary due to any delays in local postal services.

5. Shipping Costs

We offer free shipping on all orders — no hidden fees or additional costs at checkout.

6. Order Tracking

After your order is shipped, you will receive a tracking number via email.
It may take a few days for this to become available in the carrier's system.

7. Delivery Problems

  • If your order does not arrive within 30 days of shipment, please contact us for assistance.

  • Sélenya is not responsible for failed deliveries due to incorrect addresses provided by the customer .

8. Partial Shipment

Some items may be shipped separately, depending on availability and logistics.
If this happens, you will be notified by email.

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