At Sélenya, we carefully inspect every piece before it is shipped. If there is an issue with your order, we are here to help.
Eligible Returns & Refunds
We accept returns or refunds when the item arrives damaged, has a manufacturing defect, or the wrong product was sent.
All Sélenya jewelry is covered by a 2-year warranty against manufacturing defects.
Non-Eligible Returns
We do not accept returns or refunds for change of mind, incorrect size or style selected by the customer, the product not meeting personal expectations, or general dissatisfaction unrelated to product quality.
How to Request Assistance
If you experience an issue with your order, please contact us within 7 days of delivery at selenya.store@gmail.com.
Please include your order number, a clear description of the issue, and clear photos showing the problem.
Resolution
After reviewing your request, Sélenya may offer a free replacement, refund, or store credit, depending on the situation and applicable warranty coverage.
Please contact us before sending any item back. Our team will provide further instructions after reviewing your request.
Note: This policy is subject to applicable consumer protection laws and does not limit any rights that may apply to you under those laws.